Frequently Asked Questions

Delivery time depends on your location.
For Metro Manila orders made before 3PM, you can enjoy same day delivery around the afternoon to evening. Metro Manila orders selecting next day delivery can receive their orders until evening the next day.

For Luzon provincial deliveries, it takes 3 to 7 business days. For Visayas and Mindanao, it takes 7 to 10 business days.

If you need your order at a specific time, we recommend choosing the pickup option. We'll prepare your order as soon as possible or within an hour of placing your order. Don't forget to keep an eye on your email inbox for pickup instructions when your order is ready for pickup.

After placing you order, you will see your Order ID on the confirmation page. Likewise, you will also receive an email confirmation once you have placed your order on our website. This email confirms that your order has been received by our team and is now being prepared for you. Email subject line is: "Order #NNNNN confirmed" sent by: support@engkanto.com.ph.

When your order is ready for pickup, you will receive another email notification which includes our contact details and location.

If you have opted for delivery, you will receive a shipping confirmation email after your order has been picked up by the courier.

Please note that for provincial orders, it may take 1-2 days from the day of ordering before you receive the shipping confirmation email. You can track your order through the tracking link included in the email, with subject link: "A shipment from order #NNNNN is being prepared for delivery".

You bet! For those living in Metro Manila, we offer same day delivery for orders made before 3PM. Simply select the same day delivery option upon checkout. If you missed the cut-off time, don't worry! You can still get your hands on your orders by choosing the Same Day Pickup option during office hours. Please note that the shipping fee will be shouldered by the buyer. We also offer Lazada via Grab Express for same day deliveries.

As of now, all products paid for during checkout are considered final and sold. Unfortunately, we cannot accommodate returns or exchanges for the items ordered. However, if there are any issues with the product received, please contact our customer service team and we'll do our best to assist you.

We're sorry to hear about this. If you received an incorrect item, please contact us right away through email or Facebook, and provide your order ID, photos of your box, waybill, or any shipping document, and the contents of your package to show the wrong item. We will work closely with you to resolve the issue and ensure that you receive the correct item as soon as possible.

As per our policy, all sales are considered final and we do not offer refunds or returns. However, in cases where you received the wrong item or there are issues with the product, please contact us immediately via email or on Facebook with your order ID, photos of your box, waybill or any shipping document, and its contents. We will do our best to assist you with your concern.

We deliver nationwide within the Philippines, with a few exceptions due to limitations of our third-party courier. Please note that we are currently unable to deliver to the following areas:Engkanto List of Unserviceable Areas - as of 10.21.202

Unfortunately, no. The smallest available quantity of beers we have is a 4-pack. We recommend trying out our Discovery Kit which includes all our main beer variants at a discounted price. Plus, it comes with freebies!

There are no minimum orders and pre-payments required

Do you accept Cash on Delivery?

We only accept paid orders on the Engkanto website. However, you can enjoy cash on delivery through our official stores on Lazada, Shopee, and other platforms. You can find the list of our official stores below the map on the Beer Finder page.

On the website, we accept online payments via the following:

• Debit/Credit Cards: Visa, Mastercard, JCB, American Express
• E-Wallets: GCash, Maya, ShopeePay, GrabPay, QR PH
• Bank Transfers E-Payments: BPI, Unionbank
• Installment Providers: BillEase, Atome

Choose the payment method that's most convenient for you upon checkout on our website.

Yes, you can definitely send an order as a gift! During the checkout process, simply specify that it is a gift in the order notes section located below the cart. For the shipping information, provide the recipient's address while for the billing information, use your own address. Don't forget to include all the necessary details of the recipient so we can ensure a seamless delivery experience for them.

Yes, you can request an official document to be named after a specific person or corporation. The sales invoice we issue along with your delivery is going to be named under theShipping Information. Should you wish to issue the receipt to a specific entity, input the exact name in the First and Last Name sections of the Shipping Information instead of your name, and include the Tax Identification Number (TIN) in the next fields.

A brewery tour costs Php 1500 per person, with a minimum requirement of 10 people for the tour to push through. This event is exclusively for guests aged 18 and above, and includes a tour of the brewery as well as a beer masterclass with the brewmaster. Food and transportation can be arranged, subject to adjustments in the total package fee. You can check out the brewery tour here.

At the moment, we are only accepting distributorship applications from those who already have an established network, facilities, and business. If you meet these criteria, please email us your company details including your contact information and we'll get back to you as soon as possible. Send it tosales@engkanto.com.ph

cc:support@engkanto.com.ph

If you have something to offer us, please contact us at support@engkanto,com.ph.

Drinking Engkanto beers just got better with the Engkanto Loyalty Rewards program.

Each time you shop, your points accumulate. And with more points, you get better rewards options from limited edition merch and big discounts to party bundles and beer cases!

POINTING SYSTEM
500 - Subscribe to newsletter
1,000 - Create an account
500 - Follow us on Instagram
500 - Follow us on Tiktok
500 - Subscribe to us on YouTube
1,000 - Birthday Treat
1,000 - Leave a product review
5,000 - Refer a friend

REDEEM POINTS
200,000 - 20% Discount
150,000 - 15% Discount
100,000 - 10% Discount
50,000 - 5% Discount

Our craft beers have a shelf life of up to 12 months if stored properly in a cool, dark place away from direct sunlight. However, we recommend consuming them within 3 to 6 months for the best flavor experience. Rest assured that every order you make on our website is freshly brewed and delivered straight to your door.

To gauge the bitterness of our beers, simply check the IBU score on their product pages. The higher the score, the more bitter the beer. But don't worry, we're all about creating brews that are both bold in flavor and easy to drink. Even our beers with higher IBUs are still sessionable. So why not try them out for yourself?

At Engkanto, we believe that every sip of our craft beer is an experience to be savored. To make the most out of your brew, here are four tips to help you appreciate the rich and complex flavors of our beers (and maybe even rediscover your old favorites!):

• Chill it, but don't overdo it: For the best taste experience, store your beer between 7 to 18 degrees Celsius. Avoid adding ice or subjecting it to sub-zero temperatures, as it can diminish the natural flavors that our brewers have worked hard to achieve.
• Pour it in a glass: A good pour releases the carbonation that carries the inviting aromas, making it easier for you to take in all the complex flavors.
• Store it properly: Keep your beer in a cool, dark place to prevent quickening its aging process. This will help preserve the quality of your brew and keep it tasting its best.
• Remember the 5S's: See, Swirl, Smell, Sip, and Savor. Take a moment to appreciate the beer's color, give it a gentle swirl to aerate it and release the aromas, smell the inviting bouquet, take a sip to get your first impressions, and savor the full taste of the body to enjoy the entire experience.

So, whether you're trying an Engkanto beer for the first time or rediscovering an old favorite, following these tips will help you get the most out of your brew and enjoy the full range of flavors that our craft beers have to offer. Cheers!

Want to know the kick you're getting from our beers? Check out their product pages for their %ABV. The higher it is, the stronger the brew. But don't worry, even our strongest beers are sessionable and easy to drink. We're all about creating beers that you can enjoy with your friends and loved ones, without sacrificing quality and flavor.