FREQUENTLY ASKED QUESTIONS PERTAINING TO OUR OPERATIONS DURING THE COMMUNITY QUARANTINE PERIOD

 

  1. Cities under Liquor Ban during Community Quarantine
  • Muntinlupa City
  • Mandaluyong City
  • Navotas City
  • San Juan City

 

  1. How fast can I receive my order during this Quarantine period?

Orders from the non-liquor ban cities within NCR will be delivered the next business day with deliveries taking place Monday to Saturday. And orders coming from Luzon, Vizayas and Mindanao are usually delivered within 5-7 business days depending on the community quarantine situation of the area.

  

  1. Can you still deliver outside of Metro Manila during this Quarantine period?

Engkanto resumed deliveries outside Metro Manila that lifted the liquor ban. For orders from the cities implementing liquor ban, we can still entertain them if you wish to order and acknowledge the possible delays of delivery. The team shall contact you to confirm your decision to put the orders on hold until the liquor ban is lifted.

 

  1. Is there a minimum order and prepayment required during this Quarantine period?

Engkanto’s Php 500 minimum order value justifies the cost of service of our team’s and our third-party logistics services. 

 

  1. I’ve placed my order; how do I track it/what is my ETA?

Once we receive your orders (orders from NCR non-liquor ban cities), we will schedule them for delivery next day (deliveries are Monday to Saturday). If you need help in tracking your order, you can email us at support@engkanto.com.ph and someone shall assist you. ETA of orders within non-liquor ban areas in NCR is next business day (deliveries from Tuesday – Saturday), 3-5 business days for other cities in Metro Manila (expect possible delays due to Quarantine and liquor ban), and 5-7 business days (expect possible delays due to Quarantine and liquor ban) for provincial orders.

 

  1. How do I re schedule or cancel the order myself?

You can reach out to the team by sending an email to support@engkanto.com.ph if you wish to re schedule delivery of your order or cancel your order. For order cancellations, please email us the reason of cancellation. We urge our customers to send us the notice within the day the order was placed. 

 

  1. How and where do I add delivery instructions?

In the last step of the checkout page, there is a cart box/note where you can leave delivery instructions or any requests.

 

  1. Are there shipping fees?

As of the moment, we offer FREE SHIPPING within NCR for orders over Php 1,000 for a limited time only, while a fixed shipping rate of Php 60 is applied for orders within NCR under Php 1,000, Php 120 for Luzon orders and Php 360 for Vizayas and Mindanao orders. 

 

Area
Standard Level Agreement (SLA) Delivery Times
Shipping Rate
National Capital Region (Metro Manila)
SLA
Order/s Over Php 1000
Order/s Under Php 1000
Caloocan
Next Day Delivery (Deliveries taking place from Monday - Saturday)
FREE SHIPPING
PHP 60
Navotas
Valenzuela
Quezon City
Marikina
Pasig
Taguig
Manila
Mandaluyong
San Juan
Pasay
Parañaque
Las Piñas
Muntinlupa
Pateros
Luzon
SLA
Shipping Rate
Region I (Ilocos Region)
Luzon 2 (5-7 Business Days)
PHP 120
Ilocos Norte
Ilocos Sur
La Union
Pangasinan
Region II (Cagayan Valley)
Luzon 2 (5-7 Business Days)
PHP 120
Cagayan
Nueva Vizcaya
Quirino
Region III (Central Luzon)
Luzon 2 (5-7 Business Days)
PHP 120
Bataan
Bulacan
Nueva Ecija
Pampanga
Tarlac
Zambales
Region IV-A (CALABARZON)
Luzon 1 (3-5 Business Days)
PHP 120
Cavite
Laguna
Batangas
Rizal
Quezon
Region IV-B (MIMAROPA)
Luzon 2 (5-7 Business Days)
PHP 120
Mindoro
Marinduque
Region V (Bicol Region)
Luzon 2 (5-7 Business Days)
PHP 120
Camarines Sur
Cordillera Administrative Region (CAR)
Luzon 2 (5-7 Business Days)
PHP 120
Benguet
Ifugao
Kalinga
Visayas
SLA
Shipping Rate
Western Visayas
Visayas (7-10 Business Days)
PHP 360
Aklan
Antique
Capiz
Guimaras
IloIlo
Negros Occidental
Central Visayas
Visayas (7-10 Business Days)
PHP 360
Cebu
Bohol
Negros Oriental
Siquijor
Eastern Visayas
Visayas (7-10 Business Days)
PHP 360
Leyte
Biliran
Southern Leyte
West Samar
Eastern Samar
Northern Samar
Mindanao
SLA
Shipping Rate
Davao Region
Mindanao (7-10 Business Days)
PHP 360
Davao (deliveries currently suspended)

 

  1. Can you leave the package at my door or with my doorman if I’m not home?

We urge that you let us know immediately if you will be unavailable to receive the package. A person you authorize to receive the order in your behalf should be over 18 and should present a valid ID.

 

  1. Can I send an order as a gift?

You can send an order as a gift. Just specify this in the shipping and billing address and provide all necessary details of the recipient. You may also leave a note on the checkout page that the order is for gifting.

 

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