FREQUENTLY ASKED QUESTIONS PERTAINING TO OUR OPERATIONS DURING THE COMMUNITY QUARANTINE PERIOD

 

  • How can I place my order online during this Quarantine period?
Open Engkanto's Shop page engkanto.com.ph/collections/shop then select the beer variants (6-pack or 24-bottles) and premium items by clicking Add to Cart. Follow the subsequent steps for Information, Shipping, and Payment. Please check the latest community quarantine guidelines on liquor ban in your area.
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  • How fast can I receive my order during this Quarantine period?
Orders from the non-liquor ban cities within Metro Manila will be delivered the next business day (cut-off time of orders every Saturday and days before a holiday is 3 PM, orders received after 3 PM is served the next business day, Monday or the next delivery date available) while orders coming from Luzon is 3-5 business days and Vizayas and Mindanao are usually delivered within 5-7 business days depending on the community quarantine situation of the area.

  

  • Can you still deliver outside of Metro Manila during this Quarantine period?
Engkanto resumed deliveries to cities outside Metro Manila that lifted the liquor ban. Orders from the cities implementing liquor ban can still be entertained but must acknowledge the possible delay/s of delivery. The team shall contact you to confirm your decision to put the orders on hold until the liquor ban in your area is lifted.
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  • Is there a minimum order and prepayment required during this Quarantine period?
    Engkanto’s Php 500 minimum order value justifies the cost of service of our team’s and our third-party logistics services. 

     

    • What payment options are accepted?
      We accept online payments via Visa, Mastercard, JCB, PayMaya/QR and Cash on Delivery. Gcash Mastercard is also accepted.

       

      • I’ve placed my order; how do I track it/what is my ETA?
        Once we receive your orders (orders from Metro Manila non-liquor ban cities), we will schedule them for delivery next day (deliveries are Monday to Saturday). If you need help in tracking your order, you can email us at support@engkanto.com.ph and someone shall assist you. ETA of orders within non-liquor ban areas in Metro Manila is next business day. Expect possible delays due to Quarantine and liquor ban), 3-5 business days for Luzon orders and 5-7 business days (expect possible delays due to Quarantine and liquor ban) for Vizayas and Mindanao orders.

         

        • How do I re schedule or cancel the order myself?
          You can reach out to the team by sending an email to support@engkanto.com.ph if you wish to re schedule delivery of your order or cancel your order. For order cancellations, please email us the reason of cancellation. We urge our customers to send us the notice within the day the order was placed. Orders once placed are treated final and correct.

           

          • What locations in the Philippines do you deliver?

            We deliver to all cities in Metro Manila (Caloocan, Navotas, Valenzuela, Quezon City, Marikina, Pasig, Taguig, Manila, Mandaluyong, San Juan, Pasay, Parañaque, Las Piñas, Muntinlupa, Pateros). 

             

            In Luzon: 

            Region I (Ilocos Region): Ilocos Norte Ilocos Sur La Union Pangasinan 

            Region II (Cagayan Valley): Cagayan, Nueva Vizcaya, Quirino  

            Region III (Central Luzon): Bataan, Bulacan, Nueva Ecija, Pampanga, Tarlac, Zambales 

            Region IV-A (CALABARZON): Cavite, Laguna, Batangas, Rizal, Quezon 

            Region IV-B (MIMAROPA): Mindoro, Marinduque 

            Region V (Bicol Region): Camarines Sur 

            Cordillera Administrative Region (CAR): Benguet, Ifugao, Kalinga 

             

            In Visayas: 

            Western Visayas: Aklan, Antique, Capiz, Guimaras, IloIlo, Negros Occidental 

            Central Visayas: Cebu, Bohol, Negros Oriental, Siquijor 

            Eastern Visayas: Leyte, Biliran, Southern Leyte, West Samar, Eastern Samar, Northern Samar 

             

            In Mindanao: 

            Davao Region: Davao (deliveries currently suspended) 

             

            • How and where do I add delivery instructions?
            In the last step of the cart page, there is a cart box/note where you can leave delivery instructions or any requests.

             

            • Are there shipping fees?
              As of the moment, we offer FREE SHIPPING within Metro Manila for orders over Php 1,000 for a limited time only, while a fixed shipping rate of Php 60 is applied for orders within Metro Manila under Php 1,000, Php 120 for Luzon orders and Php 360 for Vizayas and Mindanao orders. 

               

              Area
              Standard Level Agreement (SLA) Delivery Times
              Shipping Rate
              National Capital Region (Metro Manila)
              SLA
              Order/s Over Php 1000
              Order/s Under Php 1000
              Caloocan
              Next Day Delivery (Deliveries taking place from Monday - Saturday)
              FREE SHIPPING
              PHP 60
              Navotas
              Valenzuela
              Quezon City
              Marikina
              Pasig
              Taguig
              Manila
              Mandaluyong
              San Juan
              Pasay
              Parañaque
              Las Piñas
              Muntinlupa
              Pateros
              Luzon
              SLA
              Shipping Rate
              Region I (Ilocos Region)
              Luzon 2 (5-7 Business Days)
              PHP 120
              Ilocos Norte
              Ilocos Sur
              La Union
              Pangasinan
              Region II (Cagayan Valley)
              Luzon 2 (5-7 Business Days)
              PHP 120
              Cagayan
              Nueva Vizcaya
              Quirino
              Region III (Central Luzon)
              Luzon 2 (5-7 Business Days)
              PHP 120
              Bataan
              Bulacan
              Nueva Ecija
              Pampanga
              Tarlac
              Zambales
              Region IV-A (CALABARZON)
              Luzon 1 (3-5 Business Days)
              PHP 120
              Cavite
              Laguna
              Batangas
              Rizal
              Quezon
              Region IV-B (MIMAROPA)
              Luzon 2 (5-7 Business Days)
              PHP 120
              Mindoro
              Marinduque
              Region V (Bicol Region)
              Luzon 2 (5-7 Business Days)
              PHP 120
              Camarines Sur
              Cordillera Administrative Region (CAR)
              Luzon 2 (5-7 Business Days)
              PHP 120
              Benguet
              Ifugao
              Kalinga
              Visayas
              SLA
              Shipping Rate
              Western Visayas
              Visayas (7-10 Business Days)
              PHP 360
              Aklan
              Antique
              Capiz
              Guimaras
              IloIlo
              Negros Occidental
              Central Visayas
              Visayas (7-10 Business Days)
              PHP 360
              Cebu
              Bohol
              Negros Oriental
              Siquijor
              Eastern Visayas
              Visayas (7-10 Business Days)
              PHP 360
              Leyte
              Biliran
              Southern Leyte
              West Samar
              Eastern Samar
              Northern Samar
              Mindanao
              SLA
              Shipping Rate
              Davao Region
              Mindanao (7-10 Business Days)
              PHP 360
              Davao (deliveries currently suspended)

               

              • Can you leave the package at my door or with my doorman if I’m not home?
                We urge that you let us know immediately if you will be unavailable to receive the package. A person you authorize to receive the order in your behalf should be over 18 and should present a valid ID.

                 

                • Can I send an order as a gift?
                  You can send an order as a gift. Just specify this in the shipping and billing address and provide all necessary details of the recipient. You may also leave a note on the checkout page that the order is for gifting.

                   

                  • Are assorted sets or beer samplers available at this time?

                    Assorted sets or samplers of Engkanto beers aren't available at the moment, but we are closely looking into this. You can join our mailing list to receive updates, or place an order for each 6 pack beer variant on Engkanto's Shop page engkanto.com.ph/collections/shop. The Lager is our entry level at 4.5% ABV while Double IPA is our biggest offer at 8.0% ABV (Alcohol by Volume).

                     

                    • Are there promo codes currently running or codes for first-time customers?

                      Promo codes and discounts are unavailable at the moment, but we offer FREE next-day delivery for orders worth PHP 1,000 and above. To receive our upcoming promos directly on your social media feeds, follow Engkanto Brewery on Facebook or Instagram.

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